In the unlikely case of a manufacturer’s product defect how do I proceed to claim the warranty and get the instrument repaired?
(For warranty content, please see the user and warranty information booklet that is accompanied with each instrument)
In a case you purchased an instrument from one of our authorized dealers, please contact them directly. Together with you they will process the claim request and determine the steps that are necessary to solve the problem.
In case the instrument you purchased directly from the manufacturer contact our service technician here.
With each and every warranty claim the serial number must be provided.
Any repair must be approved by the manufacturer prior to being executed or you risk the warranty to be void.
The manufacturer's warranty does not apply to damage caused by an incorrect use of instrument, incorrect care and maintenance and unauthorized repairs.